FAQs

WHEN CAN I EXPECT MY ORDER?

We try our best to deliver your order within 10-21 working days. Orders placed on weekends or holidays will be processed on the next business day. Please keep in mind we produce your order after payment, we do not simply grab your order from a warehouse. Please understand before you make a purchase with us, these order are custom BUILT TO ORDER. Processing/production time is about 5-7 days. Shipping & delviery time is approximately 14-21 days depending on location. Please email us if you have any questions. contact@eastdetailing.com

CAN YOU GIVE ME A STATUS UPDATE ON MY ORDER?

Please refer to our main menu and go to "Track My Order"

I HAVE NOT RECEIVED AN ORDER CONFIRMATION...

Please check your spam folder. If you can't find the confirmation in your inbox or your spam folder, it is likely you have made a typing error in your email address. The order confirmation is automatically mailed to you within a few minutes from completing your order. If you still cant find your order confirmation after making a purchase, please email us at contact@eastdetailing.com and we will be glad to assist you!

WHY DOES THE DISCOUNT CODE NOT WORK?

Be sure to copy the exact discount code and take into account possible capital letters. Please note that some discount codes do have expiration dates. If you think there is an error with your promotion code, send us an email!

IS IT POSSIBLE TO SEE THE PRODUCTS BEFORE I BUY THEM?

We sell all our items online and do not have an actual retail store which you can visit. Feel free to email us for additional photos or questions. We can usually get back to you within the same day.