To Our Valued East Detailing Customers,
We sincerely regret the delays that you have experienced with your recent orders. At East Detailing, your satisfaction and trust mean the world to us, and we understand the frustration caused by waiting longer than expected for your custom steering wheel covers.
What Happened?
Recently, we faced a significant challenge due to a damaged shipment of materials that set back our production process. The materials essential to crafting our high-quality steering wheel covers were delayed as we worked to secure new suppliers. Unfortunately, this led to longer wait times for many of our customers, for which we deeply apologize.
We're Back On Track!
We are happy to announce that we’ve successfully resolved this issue! Our new materials have arrived, and we’re actively producing and shipping all existing orders. If you’ve already placed an order, rest assured that it will be shipped out within this month.
For new orders, we are working hard to fulfill them as soon as possible. Any new purchases made now will begin shipping in early December, ensuring they arrive just in time for the holiday season.
Moving Forward
At East Detailing, we strive to continually improve, and to avoid delays like this in the future, we are implementing a more robust system for production and shipping management. We are committed to delivering a seamless experience and ensuring that you receive your orders promptly.
Our Apology Gift to You
As a thank you for your patience and support, we would like to offer you 15% off your next purchase. Simply use the discount code THANKYOU15 at checkout.
We’re Here to Help
If you have any questions or concerns about your order, or if you’d like an update, please don’t hesitate to contact us through contact@eastdetailing.com. We’re always here to assist you.
Thank you for your continued trust in East Detailing. We are honored to serve you and look forward to exceeding your expectations moving forward.
Warm Regards,
The East Detailing Team